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Once your order has been successfully completed, you will receive a confirmation email containing your order details. If you have not received an email within a few minutes, please check your spam or junk folder. Still not sure? Then contact us via the form above - we are happy to help!

Yes, you can - as long as your order has not yet been shipped. Simply contact us as soon as possible using the form above, and we will be happy to update your delivery address before the package is sent.

Yes, we do! We offer international shipping within the EU. Furthermore, shipping is free on orders over €60 within Germany and over €100 within the EU.

Orders within Germany generally arrive within 2 working days. For other EU countries, delivery usually takes up to 7 working days. We do our best to process and ship your order as quickly as possible!

If your item arrived damaged (e.g., broken, leaking), you can return it. For hygiene products, returns are only accepted if the item is unused and in good condition.

To request a return, simply contact us using the form above - we will be happy to assist you.