Frequently Asked Questions (FAQs)

Yes, most of our products are made from 100% natural and organic ingredients. Some of our products have official organic certifications.

Our range includes many organic products, from fruit pulp products to cold-pressed fruit extracts. All of our products are made without additives, using gentle and natural methods.

On each product page, you can see the organic certification and details about the ingredients. You can contact us for further information.

Yes, all of our products are vegan and cruelty-free.

No animal-derived ingredients are used in the production process and none of our products are tested on animals. Our natural cosmetics and care products are entirely plant-based, skin-friendly, and ethically formulated.

You can access a product's contents on its corresponding product page. Each product page provides detailed information regarding ingredients, the production method, and any additives or preservatives, if applicable. If you have a question about an ingredient in another product, we will be happy to help.

Our products contain no parabens, sulfates, or synthetic additives. We take care to use natural and skin-friendly formulas. All of our cosmetic and skincare products are manufactured without harsh chemicals and are particularly suitable for sensitive skin.

To choose the right product for your skin type, we recommend that you pay attention to the suitability information in each product description. The product pages indicate which skin types it is suitable for (e.g., dry, oily, sensitive, or mature skin).
In addition, you can contact us if you wish and receive product suggestions specifically tailored to your personal skin needs.

Our products are manufactured in Turkey and Germany. We value traditional production methods, high-quality natural raw materials, and local craftsmanship. Our production process follows high quality standards and sustainability principles.

Your orders are generally shipped within 1-2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the first following business day. When the shipment is dispatched, a tracking link will be sent to you via email.

We ship all our orders via DHL. This allows us to ensure reliable, fast, and international delivery. Once your order has been shipped, you will receive an informative email containing a DHL tracking number.

Yes! We offer free shipping on orders over a certain amount:
– Within Germany (DE): free shipping on orders of €60 or more
– European Union countries (EU): Free shipping on orders of €100 or more
Standard shipping rates apply to orders below these amounts. Shipping costs are calculated automatically and displayed at checkout.

Delivery times vary depending on the destination country:
– Deliveries within Germany generally take 2–4 working days.
– Deliveries to countries within the European Union generally take 4-7 working days.
Once your order has been dispatched, you will be sent a tracking link.

If your order contains a broken, damaged, or spilled item, please contact us upon receipt of your order and share photos of the product with us via email or WhatsApp.
After reviewing the situation, we will offer the most suitable solution, such as a replacement or refund, as quickly as possible. Our customers' satisfaction is our priority.

Yes, you can return the products within 14 days of receipt. However, the products to be returned must be unopened, unused, and undamaged.
Please contact us by email before starting the return process. Once the product has been received and inspected by us, your payment will be refunded.

For reasons of hygiene and health, we cannot accept returns of opened or used cosmetic products.
Products that have been opened or tried on in sealed packaging are excluded from the right of return. We ask for your understanding in this matter.

No, returns are not accepted for food products that have been opened or whose packaging has been damaged for hygienic reasons.
For food products, the return process is invalid if the original packaging has been opened or the product has been consumed. This policy serves to protect the health of all our customers. Thank you for your understanding.

If you would like to return an item, please contact us by email within 14 days of delivery of your order.
We will provide you with all the necessary information for the return. Once the product has been received and inspected, the refund amount will be credited to your account within a few business days using the same payment method.
Please note that the items to be returned must be unopened, unused, and undamaged.

If you would like to change an order or exchange a product, please contact us as soon as possible via email or through our customer service.
Should the order not yet have been shipped, we will try to fulfill your request immediately.
If you have already received the order, we will provide you with detailed information about the return and exchange process.

For returns or exchanges, shipping costs are generally borne by the customer. However, should the product be damaged, defective, or sent incorrectly, the shipping costs will be covered by us.
Please contact us in such special cases beforehand so that we can assess the situation together and offer you the most appropriate solution.

We accept secure and various payment methods:
– Credit cards (Visa, MasterCard, American Express)
– PayPal
– Apple Pay and Google Pay
– Klarna / Sofort
– Pay later
All payments are processed via an encrypted and secure infrastructure to ensure the safety of your data.

No, we currently do not offer the option to pay at the door.
We only accept prepaid online payment methods (credit card, PayPal, instant bank transfer, etc.).

Yes, your credit card information is completely secure with us. Our website uses encrypted SSL connections, and all payments are processed via secure and certified payment infrastructures. None of your sensitive card information is stored by us. All your information is protected by modern security standards.

Yes, we offer a special discount that is valid on your first purchase.
All you have to do is subscribe to our newsletter or follow the instructions on the homepage. This way, you can receive your special discount code and use it on the checkout page.

We currently do not offer a gift-wrapping service.
However, we are working on providing this option in the future. If your order is intended as a gift for someone, please mention this in the order notes – and we will prepare your package with care.

You can easily redeem your discount code in the shopping cart – checkout step:
Place the items you wish to purchase into the shopping cart.
Proceed to the "Payment" step.
Enter your code in the "Discount code" field displayed in the final phase.
Once you click the "Apply" button, the discount will be applied automatically.
If the code is invalid, please check the spelling or the validity period. If necessary, our customer service team will be happy to help you.

You can easily reach us in several ways:
– Via the live chat on our website (bottom right)
– By WhatsApp or phone: +49 179 6947108
– Or by email: info@anadoanaturhaus.com
We will get back to you as soon as possible on weekdays. We are here for all questions, suggestions, or support requests!

Yes, you can easily reach us via WhatsApp!
Our WhatsApp support hotline: +49 179 6947108
You can message us if you have any questions about products, orders, or return processes.

Monday: 9:30 a.m. – 1:00 p.m. and 3:00 p.m. – 5:00 p.m.
Tuesday: 9:30 a.m. – 1:00 p.m. and 3:00 p.m. – 5:00 p.m.
Wednesday: 9:30 a.m. – 1:00 p.m.
Thursday: 9:30 a.m. – 1:00 p.m. and 3:00 p.m. – 5:00 p.m.
Friday: 9:30 a.m. – 1:00 p.m. and 3:00 p.m. – 5:00 p.m.
Saturday: Closed
Sunday: Closed

Anadoa Naturhaus
Königstraße 5 70173
Stuttgart
Germany